Our Shipping and Return Policy

All orders are subject to processing time of 2 days that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, expedited orders can still take up to 3 business days, and Rush orders can still take up to 2 business day to process. This is just an estimate and doesn't include weekends or holidays.

Please note that orders to US destinations may take 1-7 business days from the date that it is SHIPPED OUT, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

If your package is lost or missing, you must contact us within 15 days of the delivery date to be eligible for a store credit or reship. Ro's Closet does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case-by-case basis.

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.

All Sale Items are Final Sale